Cancellation and Refund Policy

At Zestaway Holidays, we strive to provide the best travel experiences to our customers. We understand that plans may change, and therefore we have outlined the following cancellation and refund policy for all bookings made through our website www.zestawayholidays.com.

General Policy

All cancellations and refund requests must be made in writing and sent to us via email at info@zestawayholidays.com. The request will be considered valid only after receiving an acknowledgement from our team.

Cancellation by Customer

• More than 30 days before departure: Full refund after deducting a nominal service charge and applicable bank/payment gateway charges.
• 15 – 30 days before departure: 50% of the total booking amount will be refunded.
• 7 – 14 days before departure: 25% of the total booking amount will be refunded.
• Less than 7 days before departure: No refund will be applicable.

Cancellation by Zestaway Holidays

In the rare event that we have to cancel a booking due to unforeseen circumstances, we will provide a full refund of the booking amount or offer an alternative package of similar value, based on customer preference.

Refund Policy

• Refunds (if applicable) will be processed within 10–15 business days from the date of cancellation approval.
• Refunds will be made to the same mode of payment used at the time of booking.
• Bank charges, payment gateway fees, and applicable taxes are non-refundable.

No Show / Early Departure

No refunds will be provided in case of a “no-show” or if the customer chooses to cut short the trip and leave before the scheduled end of services.

Force Majeure

Zestaway Holidays shall not be responsible for cancellations or refunds arising due to circumstances beyond our control, including but not limited to natural disasters, strikes, political unrest, pandemics, or government restrictions.

Contact Us

For any queries related to cancellation or refunds, please reach out to us: